WTH? The user told me it seems to coincide with an update to Acrobat Pro 8, she made last week. Yesterday, she came back, again asking for serial number and refusing to recognize the validity of the one I entered. I hung up waiting for help Adobe at this point. I did all this, entered the serial number, ID launched, I open a file, made a change, backed up, leave ID, revived it, all seemed fine. Completely uninstall CS2 (through the list of folders with components, etc.) and reinstall. Curiously, his PS and IT with the same serial number run very well.Īs I sat on the phone w / Adobe Help for 50 minutes (and three transfers) I did some research on the web and thought I found the solution. I got several times, had other check that I had not involved, still don't accept it. ID said that this is not a valid number, check again. The serial number is a multi-user license, which I entered. It had crashed, and when it restarted, it he gave the "customization" screen, asking the user name, company and serial number. Last week a user came to me to have problems with its InDesign. ![]() ![]() InDesign CS2 refusing valid serial number
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